4H Writing: A letter of complaint | Tiếng Anh 12 (Friends Global) | Unit 4: Holidays and tourism - Lớp 12 - Giáo Dục Việt Nam

English 12 - 4H Writing: A letter of complaint - I can write a formal letter of complaint.


(Page 57)

I can write a formal letter of complaint.

1 SPEAKING Why do people stay in youth hostels? What are the advantages and disadvantages?

2 SPEAKING Read the task. What things do you think might have gone wrong? Discuss and make a list of possible problems.

On a recent holiday, you and a group of friends stayed in a youth hostel. You were very dissatisfied with the experience. Write a letter to the owner saying why you are unhappy and suggest ways in which he/she could improve the hostel.

3 Read the letter. Were any of the complaints similar to your list in exercise 2?

Writing Strategy

When you write a formal letter:

1 divide your letter into paragraphs.

2 in the introduction, explain why you are writing. At the end, tell the reader what you would like them to do.

3 use formal language and avoid contractions and abbreviations.

4 use the appropriate phrases to start and finish your letter, depending on whether you know the recipient by name.

Dear Sir or Madam→ Yours faithfully

Dear Mr Black / Ms White, etc.→ Yours sincerely

4 Read the Writing Strategy and find examples of each of the four points in the letter.

5 Highlight eight formal expressions in the letter.

do not have problems    got    happen    looked at    really think    said    she didn't say    sorry    showed her

hinh-anh-4h-writing-a-letter-of-complaint-11838-0
Vocabulary Builder
Word building patterns: page 110

 

LEARN THIS! The subjunctive

  • We can use the subjunctive in formal English for requests, suggestions, demands, etc.
  • The subjunctive form of the verb is the same as the base form (e.g. go, be, look, etc.)
  • We use the subjunctive in that clauses with ask, demand, insist, recommend, propose, request, suggest.

        He insists that she leave now.

       I suggest that the showers be cleaned more regularly.

 

hinh-anh-4h-writing-a-letter-of-complaint-11838-1Grammar Builder 4.4 page 124

 

 

Dear Sir or Madam,

I am writing to complain about our stay at your youth hostel from 14-16 May.

I reserved a room for four with a shower room, and I received confirmation of the booking. However, when we arrived, the receptionist maintained there was no record of my reservation. I produced my confirmation slip, but she just said that 'something must have been wrong with the website that day'.

We were given beds in a fourteen-person room with ten other people. There was one bathroom for all of us, which was dirty with no toilet paper. The receptionist took no notice of our complaints. Then we were supplied with no sheets on the beds! Eventually, we found some sheets and cleaned the bathrooms ourselves. There was no apology at any point.

I feel strongly that we were treated very poorly. Firstly, I suggest that your online booking system be reviewed. Secondly, your staff should be trained to be more welcoming, and more helpful when problems arise. And finally, I request that there be sufficient bed linen, so that other guests are not inconvenienced as we were.

I feel we deserve some compensation and I look forward to hearing from you.

Yours faithfully,

Gemma Winters

6 Read the Learn this! box. Then find two examples of the subjunctive form in the letter.

On a recent holiday, you and a group of friends stayed on a campsite. You were very dissatisfied with the experience. Write a letter to the owner saying why you are unhappy and suggest ways in which he/she might improve the campsite.

7 Read the task above. Make notes about what you will complain about. Use the ideas below or your own ideas.

no food available   overcrowded    queues for everything   

shop/swimming    pool, etc. was closed   

showers/restaurants, etc. were dirty

staff were impolite / unhelpful

8 Write your letter of complaint (180-200 words) using your notes in exercise 7.

CHECK YOUR WORK

Have you...

  • followed the structure in the Writing Strategy?
  • used appropriate opening and closing phrases?
  • used the subjunctive to make suggestions?

 

 

 

 

 

 

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4H Writing: A letter of complaint | Tiếng Anh 12 (Friends Global) | Unit 4: Holidays and tourism - Lớp 12 - Giáo Dục Việt Nam

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Tiếng Anh 12 (Friends Global)

  1. Unit I: Introduction
  2. Unit 1: Relationships
  3. Unit 2: Problems
  4. Unit 3: Customs and culture
  5. Unit 4: Holidays and tourism
  6. Unit 5: Careers
  7. UNIT 6: HEALTH

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